https://wiki.envirologic.se/ 2026-05-02T08:53:38+00:00 https://wiki.envirologic.se/ https://wiki.envirologic.se/lib/exe/fetch.php/favicon.ico text/html 2020-09-28T02:54:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:heavy_wear_hoses?rev=1601286870&do=diff Heavy wear on hoses Description Wear on EVO Cleaner's hose differs very little from the wear you have on the hose when you wash manually. Since the robot lays out hose from the hose reel and does not drag it on the floor or around corners, it actually happens that the wear is somewhat less when washing with our robot. text/html 2023-05-24T05:06:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:hose_does_not_reel_in?rev=1684929964&do=diff Hose does not reel in A number of different causes are possible * Hose stuck * Check that the reel is moving freely by manually turning it * Hose grows on reel * Chain has jumped off * Motor is broken * Check if PLB software is 1.17 or above (softer motor drive) text/html 2021-09-01T23:55:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:hose_grows_reel?rev=1630565716&do=diff Hose grows on the reel / Loose hose Even if the hose reel motor and hose spreader works there can be reasons why the hose is loose on the reel, also called “grows on the reel”. If this happens there is a risk for the hose to get stuck. [vaexandeslang1.jpg] ---------- text/html 2021-10-26T23:09:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:hose-spreader?rev=1635314970&do=diff Hose spreader not moving General troubleshooting steps are: * Run wheels forward and backward for at least 60 s in each direction If needed, open the waterproof box (4 screws) and check the following: * Measure voltages on the 3 pole connector in the green box (both directions) text/html 2020-09-20T23:05:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:item_missing?rev=1600668339&do=diff Item is missing Description Location, program or recipe is missing. Either the item is not listed or the selected item is told to be missing. Troubleshooting * If the item is missing in the list it may have been accidentally removed. * If the message text/html 2020-09-25T01:25:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:lost_memory?rev=1601022313&do=diff Robot looses positioning, homing or clock Description Lost position If the robot does not position correctly during washing it could be due to a number of reasons: * Lost positions between restarts * Moved or faulty zero position sensors * Setting boom zero position not in bottom (ie. accidentally set zero position when it is stuck) text/html 2025-01-06T03:07:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:low_battery_capacity?rev=1736161650&do=diff Low battery capacity Lead acid batteries have a limited lifespan and loose capacity over time. Not charging correctly, repeatedly deep discharging, storing batteries uncharged etc. will shorten the lifespan drastically. It is also important to keep the battery top clean. text/html 2023-09-14T22:48:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:motor_problem?rev=1694756884&do=diff Problem with motor Description Motor issues can arise from a number of reasons: * Damaged cables leading to circuit breaks or short circuits * Damaged connectors or water ingress in connectors * Bad connection in connectors * Damaged gears text/html 2020-06-24T05:44:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:no_init_done?rev=1593002648&do=diff Initialization does not finish Description If the message “Initializing, please wait” does not disappear within 20 seconds after the robot operators panel has booted. Troubleshooting The issue is most probable lacking communication between panel and circuit board. Cable and connectors needs to be checked by trained service personnel. text/html 2020-09-15T04:48:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:no_sms?rev=1600170528&do=diff No SMS are sent When the robot does not notify about finished washes or alarms through SMS please check the following: * That notifications about finished washes are enabled on the washing screen * That notifications about alarms are enabled on the text/html 2024-05-15T05:22:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:parked_position_tower?rev=1715775734&do=diff Parked position - Tower Description If your alarms have increased and you can't find the reason why. It's possible that the physical parked position of the tower has changed. From production the robots physical position is lined up with the line on the hood. The right hand side of the boom lines up with the right line on the hood (seen from the display). text/html 2021-02-09T05:36:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:program_exists?rev=1612877789&do=diff Cannot import program Description When trying to import a program from another location the message “A PROGRAM WITH THIS NAME ALREADY EXISTS” is shown. Troubleshooting Please contact Envirologic for help with importing the program. text/html 2020-09-13T22:51:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:red_alarm_window_won_disappear?rev=1600062685&do=diff Red alarm window won't disappear A big red alarm window appears over the display or come and goes now and then. Description This red alarm window appears when the emergency stop is pressed down. Troubleshooting * Press the red window on the display. If the window continues to appear: text/html 2021-02-09T05:41:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:rename?rev=1612878063&do=diff Item name is wrong Description The given item (location, program or recipe) name is wrong and needs to be renamed. Troubleshooting This functionality is unfortunately currently not supported. text/html 2021-01-21T02:46:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:robot_does_not_charge?rev=1611225965&do=diff Robot does not charge Description When connecting the charger only the orange status light should be turned on. If both the orange and the green lights are on when the charger is connected something is wrong. Troubleshooting * Make sure you follow the text/html 2022-01-03T10:59:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:robot_positions_incorrect?rev=1641236362&do=diff Robot positions incorrectly Description If the robot does not position correctly during washing it could be due to a number of reasons: * Memory lost after restart * Moved or faulty zero position sensors * Faulty magnetic switch * Setting boom zero position not in bottom (ie. accidentally set zero position when it is stuck) text/html 2025-06-07T22:59:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:robot_restarts?rev=1749362379&do=diff Robot restarts unexpectedly Description Robot restarts unexpectedly. Troubleshooting * Check that the quick release battery connectors are all firmly attached to the battery poles * Check battery cables and thier terminals for damages, pull to see they are firmly attached text/html 2020-09-14T04:39:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:screen_no_reaction?rev=1600083587&do=diff The screen does not react when touched Description Nothing happens when the screen is pressed or it reacts but it is not possible to leave the Start screen. Troubleshooting * Press Settings. If the panel beeps and the password prompt shows, but nothing happens after the password has been entered correctly, the panel has probably not been set in Run mode after an update. Contact Service for assistance. text/html 2021-07-19T13:01:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:telescope_movement?rev=1626724875&do=diff Telescope does not move Description The telescope does not move but no alarm is given. Reasons can be either * Damaged motor gear * Damaged brake Troubleshooting Check that the position changes on the manual screen when trying to move the telescope in order to verify that the motor is trying to move the telescope. text/html 2022-06-09T04:24:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:ts_no_alarm?rev=1654773843&do=diff Troubleshooting - without alarm If you have problems with your robot that doesn't set an alarm, then you've come to the right place. Check below if you can find the solution to your problem. Computer/panel * Cannot import program * Initialization does not finish * Item is missing (location, program or recipe) * Item name is wrong * No SMS is sent * Red alarm window won't disappear * Robot looses positioning, clock, homing etc. * The screen does not react when touched * text/html 2020-09-24T23:50:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:ts_no_alarmrobot_does_not_turn_on?rev=1601016610&do=diff Robot does not turn on or off Description If the screen does not light up when the robot is turned on or if it does not shut down when the robot is turned off it is an indication of power problems. Troubleshooting If the robot does not turn on: text/html 2020-09-14T02:35:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:washing_aborted?rev=1600076118&do=diff Washing aborted unexpectedly Description The Start screen is showing but the washing has not finished and the robot has not returned to the first marker. Troubleshooting * Check that the robot has not restarted during washing. It should raise an alarm if it has. text/html 2022-06-09T04:20:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.envirologic.se/doku.php/troubleshooting:no_alarm:zero_boom_position?rev=1654773654&do=diff Boom gets stuck in upwards direction Description The boom has lost its position and cannot raise fully, believing it is already at its maximum. Troubleshooting Move the boom to the absolute bottom. Check that the position is zeroed (0 or +1) automatically when it stops at the bottom.