Even if the hose reel motor and hose spreader works there can be reasons why the hose is loose on the reel, also called “grows on the reel”. If this happens there is a risk for the hose to get stuck.
Solution
If the hose spreader lay too much hose on one side it will be a “thick” layer of hose. This could make the hose grow and slip over the edge of the reel. It could also make the hose eventually to drop down to a lower point on the reel, also leading to loose hose on the reel.
Solution
If the reeled out hose is not fixated in the far end, for example if a hose extension is used, vibrations from the pressure cleaner can cause the hose to reel in slowly.
Make sure the hose is fixated at the start of the aisle.